User Guide
About payment
- Credit CardVISA / Master Card / American Expresss）
- Google Pay
- Apple Pay
- Rakuten Pay
- PayPay
is available。
※When ordering, we may ask you to confirm your identity by phone, etc.ます。
※A credit card with a different name from the customer cannot be used.。
※We do not issue credit card receipts due to the payment system. 。
About shipping feeて
■ About the timing of product shipment
We will ship within 5 days of your order。
If the product is out of stock, we will contact you by e-mail or phone and ship it after obtaining the customer's approval of the delivery date.す。
However, please note that due to the large number of orders placed after consecutive holidays on Saturdays, Sundays, and holidays, product shipment may be delayed.さいませ。
※If you would like to have it wrapped, it will take longer than normal shipping.ます。
■ About bundling
Only orders placed after 7:00 a.m. and before 7:00 a.m. the next day can be shipped together.す。
After that, the shipping fee will be charged because it cannot be bundled due to the system.ます。
Also, please note that we may not be able to bundle it during busy periods such as the end of consecutive holidays.下さい。
■ Estimated number of days from shipment to arrival
The Chugoku region, excluding remote islands of Kyushu and Okinawa, the day after shipment出荷の翌日
Shikoku Chubu Kansai Kanto Tohoku Tohoku Two days after shipment出荷の翌々日
Hokkaido Okinawa remote island 45 days after shipment～５日後
※It may be slightly delayed depending on traffic conditions。
※It is possible to specify the arrival date after 5 days on weekdays, excluding weekends and holidays, from the date of order.In the case of remote islands of Okinawa and Hokkaido, it is possible to specify the arrival date after 7 days from the date of order, excluding weekends and holidays.が可能です。）
※Please allow plenty of time for your order as it will be very crowded during consecutive holidays such as the year-end and New Year holidays and Golden Week.ます。
■ About the shipper
It will be delivered by Sagawa Express.。
■ about shipping cost
※Additional shipping charges may apply to remote islandsす。
※The shipping fee is for one item. If you need to ship two or more units, you will be charged an additional shipping fee.きます。
Cancellation/return/refund/exchangeについて
Our shop is subject to the following conditions:。
■ Refund due to customer convenience
We do not accept refunds due to customer convenience。
■ Exchange due to customer convenience
We do not accept exchanges due to customer convenience.。
■ Refund due to product defects
We are committed to the quality of our products、
In the unlikely event that the product is damaged or soiled, or if there is a product differenceしたら、
Please inform us of the following contents by e-mail or telephone within 10 days after the arrival of the product.。
＜Contents of defects such as products＞
① Name
② Order number
③ Product name with incorrect defective or damaged product品名
④ Attachment of images of defective and damaged parts We may ask you to attach images for confirmation even if the product is different.ります。）
After confirming the condition and stock status of the defective product, we will contact you regarding the return/exchange procedure.ます。
※In this case, we will bear the necessary fees for returning or exchanging such as shipping fee.。
If it cannot be exchanged, we will refund the product price.。
※Please note that exchanges for other products are not possible.せ。
※Please do not return the item without contacting us in advance.。
We will refund after confirming the arrival of the returned product.す。
For inquiries regarding payment, please contact the followingい。
■Telephone 075-585-5805 (9:00-17:00 on weekdays, closed on weekends and holidays)み)
■email address：info@osekkai.co.jp
[Available period]
If you contact us within 10 days after receiving the product
[Refund amount]
In the case of all items in the order, we will refund the full amount. In the case of some items, only the item price will be refunded. We will bear the transfer fee.します。
[Return shipping fee]
Company burden
■ Cancellation refund exchange contact絡先
■contact address：
■phone：
■email address：
remarks
When contacting us by phone, please tell us that you saw Hasami Life and inquired.ズです。
■ Return address
Zip code 520-23311
Address: 859-1 Koshinohara, Yasu City, Shiga Prefecture1
telephone number：
remarks
※We will not accept any returns sent to us by cash on delivery without contacting us.ます。
About returned goods No exchange可）
■ If the reason for the return is due to customer convenience合
If you don't like the product, we basically don't accept returns or exchanges if the image is different and you don't like the color.りません。
If you really want to return the item, please contact us within 7 days of receiving the item and we will accept the return.ます。
However, there are the following conditionsす。
※Transfer fee for refund Shipping fee for returning the product will be borne by the customerます。
※If you return an item that we pay for shipping, the shipping fee from our store will be deducted from the refund amount.除く）
※A shipping handling fee of 1,000 yen will be charged regardless of the product price.す。
■ If we cannot accept your return
Items that have passed more than 7 days after delivery
Products that have been processed and used by the customer商品
If you have not contacted us in advance to request a return
■ About refund method
For inquiries regarding payment, please contact the following。
【Contact information】
Nazuna Co., Ltd.
【phone】
075-585-5805 (9:00-17:00 on weekdays, closed on weekends and holidays))
【Inquiry email address】