Refund policy

Cancellation/return (refund/exchange)
Our shop is subject to the following conditions:

■ Refund due to defects in products, etc.
We are committed to the quality of our products,
In the unlikely event that the product is damaged or soiled, or if there is a product difference,
Please inform us of the following contents by e-mail or telephone within 10 days after the arrival of the product.


① Name
② Order number
③ Product name with defective, damaged, or incorrect product
④ Attach an image of the defective/damaged part (Even if the product is different, we may ask you to attach an image for confirmation.)
After confirming the condition and stock status of the defective product, we will contact you regarding the return/exchange procedure.

* In this case, we will bear the necessary fees for returning or exchanging such as shipping fee.
If the exchange is not possible, we will refund the product price.
* Products can only be exchanged for non-defective products of the same product. Please note that exchanges for other products are not possible.
*Please refrain from returning items without contacting us in advance.

After confirming the arrival of the returned product, we will refund the money.

For payment inquiries, please contact us at the number below.

■ Telephone:075-585-5827 (9:00-17:00 on weekdays, closed on weekends and holidays)
■ E-mail address:info@osekkai.co.jp

[Available period]
If you contact us within 10 days after receiving the product

[Refund amount]
For all items in your order, we will issue a full refund. In the case of some products, only the product price will be refunded. Our store will bear the transfer fee.

[Return shipping fee]
Company burden

■ Cancellation/refund/exchange contact information
Phone: 075-585-5827 (9:00-17:00 on weekdays, closed on weekends and holidays)
E-mail address: info@osekkai.co.jp

remarks
When contacting us by phone, please tell us that you inquired after seeing the OSEKKAI STORE.

■ Return address
post code:
address:
telephone number:
remarks
*We cannot accept returns if you return the product to us by cash on delivery without contacting us.


About returns (exchange is not possible)
■ If the reason for the return is due to customer convenience
If you don't like the product, you don't like the image, or you don't like the color, basically we don't accept returns or exchanges.
If you really want to return the product, we will accept the return if you contact us within 7 days of the arrival of the product.
However, there are the following conditions.

* The transfer fee for refunds and the shipping fee for returning the product will be borne by the customer.
*If you return an item that we have paid for, the shipping fee will be deducted from the refund amount. (Excluding cases where the purchase amount is 5,000 yen or more excluding tax even after the return)
* A shipping fee of 1,000 yen will be charged regardless of the product price.

■ When we cannot accept returns
for food
Items that have passed more than 7 days after delivery
Products that have been processed, damaged, or used by the customer
If you have not contacted us in advance to request a return

■ Refund method We will transfer the money to the bank account specified by the customer.
We do not offer refunds at convenience stores.
For inquiries regarding payment, please contact us at the number below.

[Contact]
Nazuna Co., Ltd.

【phone】
075-585-5805 (9:00-17:00 on weekdays, closed on weekends and holidays)

[Inquiry email address]
info@osekkai.co.jp