Terms of service

Usage Guide ■Payment Credit Card (VISA/Master Card/American Express)
Google Pay
Apple Pay
is available.
*When placing an order, we may ask you to confirm your identity (phone confirmation, etc.).
*Credit cards with a name different from the customer's name cannot be used.
*Due to our payment system, we do not issue credit card receipts.

About delivery and shipping charges ■ About the timing of product shipment We will ship within 5 days of your order.

If the item is out of stock, we will contact you by email or phone, and the item will be shipped after receiving your approval for the delivery date.
However, please note that due to the large number of orders received after consecutive holidays, weekends, and public holidays, product shipment may be delayed.
*If you would like to have your item packaged and wrapped, it will take longer than normal shipping. Thank you for your order.

■ About bundling Only orders placed after 7:00 a.m. and orders placed before 7:00 a.m. the next day can be combined.
After that, due to the system, we cannot combine items, so you will be charged shipping charges.
Also, we may not be able to bundle items during busy periods, such as after holidays. Thank you for your understanding.

■ Estimated number of days from shipping to arrival [Domestic shipping]
Shikoku/Chugoku region, Chubu, Kansai, Kanto, Hokuriku → The next day after shipping, Kyushu (excluding Okinawa and remote islands), Tohoku (excluding northern Tohoku) → The next day after shipping, Kagoshima and some areas of Nagasaki → The day after shipping, Hokuyo North (Aomori)・Akita) → Two days after shipping Hokkaido, Okinawa, remote islands → 4-5 days after shipping [Overseas shipping]
China, Hong Kong, South Korea, Taiwan → 4 to 7 days after shipment America → 6 to 12 days (*8 to 14 days for food products)
Canada → 7-16 days later

*There may be some delays depending on traffic conditions.
*It is possible to specify the arrival date 5 days after the order date on weekdays, excluding weekends and holidays. (For Okinawa, Hokkaido, and remote islands, it is possible to specify the arrival date 7 days after the order date, excluding weekends and holidays.)
*We are very busy during holidays such as New Year's and Golden Week, so please place your order well in advance.

■ About the shipping company [Domestic]
It will be delivered by Yamato Transport.
【abroad】
It will be shipped by ECMS EXPRESS.

■Shipping charges vary depending on the product and delivery area. Please check each product details page for details.
*Additional shipping charges may apply to remote islands and some areas.
*Shipping fee is for one item. If you need to ship 2 or more items, you will be charged additional shipping charges.

Regarding cancellations and returns (refunds and exchanges)

■ Refunds due to defects in products etc. We take every possible measure to ensure the quality of our products.
In the unlikely event that the product is damaged or soiled, or if the product is incorrect,
Please let us know the following information by email or phone within 10 days after receiving the product.


① Name ② Order number ③ Name of the defective, damaged, or incorrect product ④ Attach an image of the defective or damaged part (Even if the product is incorrect, we may ask you to attach an image for confirmation.)
We will check the condition and inventory status of the defective product and contact you regarding return/exchange procedures.

*In this case, we will bear the shipping costs and other fees required for returns and exchanges.
If we are unable to exchange the item, we will refund the product price.
*Products can only be exchanged for the same product in good condition. Please note that we cannot exchange for other products.
*Please refrain from returning items without prior notice.

We will issue a refund after confirming that the returned item has arrived.

For inquiries regarding payment, please contact us below.

■Telephone:075-585-5827 (Weekdays 9:00-17:00, closed on Saturdays, Sundays, and holidays)
■Email address:info@osekkai.co.jp

[Available period]
If you contact us within 10 days after receiving the product

[Refund amount]
We will issue a full refund for all items ordered. For some products, only the product price will be refunded. The transfer fee will be borne by our store.

[Return shipping fee]
Our burden

■ Cancellation/Refund/Exchange Contact Phone:075-585-5827 (Weekdays 9:00-17:00, Closed on Saturdays, Sundays, and Holidays)
Email address:info@osekkai.co.jp

Note:When contacting us by phone, it will go smoothly if you say ``I saw the OSEKKAI STORE and made the inquiry.''

■ Return postal code:
address:
telephone number:
Note:If you return the item to us by cash on delivery without contacting us, we will not be able to accept the return.


Regarding returns (non-exchangeable)
■ If the reason for return is due to customer convenience If you do not like the product, the image is different, or you do not like the color, we generally do not accept returns or exchanges.
If you really wish to return the item, please contact us within 7 days of receiving the item and we will accept the return.
However, the following conditions apply.

*Customers will be responsible for transfer fees for refunds and shipping fees for returning products.
*If you return an item for which we paid shipping, the shipping fee from our store will be deducted from the refund amount. (Excluding cases where the purchase amount is 5,000 yen or more excluding tax even after the return)
*A flat rate of 1,000 yen will be charged as a shipping fee regardless of the product price.

■ Cases in which we cannot accept returns Items that have been received for more than 7 days Items that have been processed, damaged, or used by the customer If you have not contacted us in advance to request a return ■ Regarding refund methods Inquiries regarding payment Please contact us below.

[Contact information]
Nazuna Co., Ltd.

【phone】
075-585-5805 (Weekdays 9:00-17:00, closed on Saturdays, Sundays, and holidays)

[Inquiry email address]
info@osekkai.co.jp