Legal notice
【store information】
Seller:Osekkai STORE
Distributor:Nazuna Co., Ltd.
Representative Director:Shingo Daimon Location:859-1 Koshinohara, Yasu City, Shiga Prefecture 520-2331
Phone number:075-585-5805
Email address:info@osekkai.co.jp
Home page osekkai.co.jp
Products handled:Confectionery, clothing License/Qualification:Food hygiene manager Selling price:Please refer to each product page.
Necessary charges other than product price:Please refer to"About delivery/shipping charges".
[About payment]
Credit card (VISA/Master Card/American Express)
Apple Pay
Google Pay
is available.
*When placing an order, we may ask you to confirm your identity (phone confirmation, etc.).
*Credit cards with a name different from the customer's name cannot be used.
*Due to our payment system, we do not issue credit card receipts.
[About delivery and shipping charges]
■ Regarding the timing of product shipment
We will ship within 5 days of your order.
*After Saturdays, Sundays, and holidays, delivery will be made 5 days after the business day.
If the item is out of stock, we will contact you by email or phone, and the item will be shipped after receiving your approval for the delivery date.
However, please note that due to the large number of orders received after consecutive holidays, Saturdays, Sundays, and holidays, we may be unable to ship your items.
*If you would like to have your item packaged and wrapped, it will take longer than normal shipping. Thank you for your order.
■ About bundling
Only orders placed after 11 a.m. and orders placed before 11 a.m. the next day can be combined.
After that, due to the system, we cannot combine items, so you will be charged shipping charges.
Also, we may not be able to bundle items during busy periods, such as after holidays. Thank you for your understanding.
■ Estimated number of days from shipping to arrival
[Domestic shipping]
Shikoku/Chugoku region/Chubu/Kansai/Kanto/Hokuriku → Next day of shipment
Kyushu (excluding Okinawa and remote islands)/Tohoku (excluding Tohoku) → Next day of shipment
Some areas of Kagoshima and Nagasaki → Two days after shipping
Hokuyo North (Aomori/Akita) → Two days after shipping
Hokkaido, Okinawa, remote islands → 4-5 days after shipping
[Overseas shipping]
China/Hong Kong/South Korea/Taiwan → 4-7 days after shipping
America → 6-12 days later (*8-14 days for food)
Canada → 7-16 days later
*There may be some delays depending on traffic conditions.
*It is possible to specify the arrival date 5 days after the order date on weekdays, excluding weekends and holidays. (For Okinawa, Hokkaido, and remote islands, it is possible to specify the arrival date 7 days after the order date, excluding weekends and holidays.)
*We are very busy during holidays such as New Year's and Golden Week, so please place your order well in advance.
■ About the shipping company
【Domestic】
It will be delivered by Yamato Transport.
【abroad】
It will be shipped by ECMS EXPRESS.
■ About shipping charges
Varies depending on product and delivery area. Please check each product page.
*Additional shipping charges may apply to remote islands and some areas.
[About cancellations and returns (refunds and exchanges)]
Our store has the following conditions:
■ Refunds due to customer convenience
Our store does not accept refunds due to customer convenience.
■ Exchange due to customer convenience
Our store does not accept exchanges due to customer convenience.
■ Refunds due to defects in products, etc.
We will issue a refund if the following conditions apply.
[Compatible conditions]
We take every possible measure to ensure the quality of our products, but
In the unlikely event that the product is damaged or soiled, or if the product is incorrect,
Please email us the details within 10 days after receiving the product.
We will ask for your order number and the product number of the defective or damaged product.
We will contact you immediately regarding return/exchange procedures.
In this case, we will bear the shipping costs and other charges necessary for returning or exchanging the product.
If we are unable to exchange the item, we will refund the product price.
*In order to confirm the details, we may ask you to attach an image of the defective part via email.
*Products can only be exchanged for the same product in good condition. Please note that we cannot exchange for other products.
We will issue a refund after confirming that the returned item has arrived.
For inquiries regarding payment, please contact us below.
■Telephone:075-585-5805 (Weekdays 9:00-17:00, closed on Saturdays, Sundays, and holidays)
■Inquiries:info@osekkai.co.jp
[Available period]
If you contact us within 10 days after receiving the product
[Refund amount]
We will issue a full refund for all items ordered. For some products, only the product price will be refunded. The transfer fee will be borne by our store.
[Return shipping fee]
Store burden
■ Cancellation/refund/exchange contact information
Phone:075-585-5805 (Weekdays 9:00-17:00, closed on Saturdays, Sundays, and holidays)
Email address:info@osekkai.co.jp
Note:When contacting us by phone, it will go smoothly if you say ``I saw the OSEKKAI STORE and made the inquiry.''
■ Return address
Postal code:520-2331
Address:859-1 Koshinohara, Yasu City, Shiga Prefecture
Phone number:077-587-1271
Note:*If you return the item to us by cash on delivery without contacting us, we will not be able to accept the return. Please note that the item will be shipped to the customer by cash on delivery.
Regarding returns (non-exchangeable)
■ If the reason for return is due to customer convenience
Please note that we cannot accept returns or exchanges of food products due to customer reasons.
We accept returns and exchanges of non-food items due to incorrect image, incorrect size, etc. under the following conditions.
・Please contact us within 7 days including the date of arrival.
・Please ship within 10 days including the date of arrival.
・Items must have all accessories, tags not removed, and be unused.
- Transfer fees for refunds and shipping costs for returning products will be borne by the customer.
■ If we cannot accept returns
Items that have been shipped for more than 7 days after delivery Items that have been processed, damaged, or used by the customer Items that have not been contacted in advance to request a return
■ About refund methods
For inquiries regarding payment, please contact us below.
Phone:075-585-5827 (Weekdays 9:00-17:00, closed on Saturdays, Sundays, and holidays)
Inquiry email address:info@osekkai.co.jp
■Recommended OS
Windows 7/8.1/10
MacOSX 10.9
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Edge (latest version)
Chrome (latest version)
Firefox (latest version)
Safari (latest version)
●Smartphone/Tablet
・Recommended OS
iOS 1・Recommended OS
Windows 7/8.1/10
MacOSX 10.9 or higher・Recommended browser
Internet Explorer (latest version)
Edge (latest version)
Chrome (latest version)
Firefox (latest version)
Safari (latest version) ●Smartphone/tablet
・Recommended OS
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Android OS 4.4 or later・Recommended browser
iOS:Safari (latest version)
Android:Chrome (latest version) 0 or later
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iOS:Safari (latest version)
Android:Chrome (latest version)