Notation related to the Act on Specified Commercial Transactions
store information
| shop's name | OSEKKAI |
| distributor | Nazuna Co., Ltd. |
| sales manager | Shingo Daimon |
| location | 859-1 Koshinohara, Yasu City, Shiga Prefecture |
| telephone number | 075-585-5805 |
| email address | info@osekkai.co.jp |
| home page | osekkai.co.jp |
| Products handled | pastry clothing類 |
| Licensing qualification格 | food sanitation manager |
| Selling price | Please refer to each product page。 |
| Necessary charges other than product price | 「Please refer to shipping feeさい。 |
About payment
- Credit CardVISA / Master Card / American Expresss）
- Apple Pay
- Google Pay
- Rakuten Pay
- Pay Pay
is available。
※When ordering, we may ask you to confirm your identity by phone, etc.ます。
※A credit card with a different name from the customer cannot be used.。
※We do not issue credit card receipts due to the payment system.ん。
About shipping feeて
■ About the timing of product shipment
We will ship within 5 days of your order。
※After Saturdays, Sundays, and holidays, it will be 3 days after the business day.す。
If the product is out of stock, we will contact you by email or phone and ship it after obtaining the approval of the delivery date from the customer.す。
However, please note that due to the large number of orders placed after consecutive holidays on Saturdays, Sundays, and holidays, we may not be able to deliver the products.さいませ。
※If you would like us to wrap it for you, it will take longer than normal shipping. Please order with plenty of time. Gift wrapping plus 220 yen220円）
■ About bundling
Only orders placed after 11:00 a.m. and before 11:00 a.m. the next day can be shipped together.す。
After that, the shipping fee will be charged because it cannot be bundled due to the system.ます。
Also, please note that we may not be able to bundle it during busy periods such as the end of consecutive holidays.下さい。
■ Estimated number of days from shipment to arrival
The next day after shipping from the Chugoku region, excluding remote islands of Kyushu and Okinawa出荷の翌日
Shikoku Chubu Kansai Kanto Tohoku Riku Tohoku Shipment two days later出荷の翌々日
45 days after shipment from Hokkaido, Okinawa, and remote islands～５日後
※It may be slightly delayed depending on traffic conditions。
Delivery cannot be made on Sundays unless a delivery designation is made.せん。
Regular Saturdays that are not public holidays are treated as weekdays and can be delivered.す。
■ About the shipper
Yamato Transport
■ about shipping cost
※Additional shipping charges may apply to remote islandsす。
Cancellation/return/refund/exchangeについて
Our shop is subject to the following conditions:。
■ Refund due to customer convenience
We do not accept refunds due to customer convenience。
■ Exchange due to customer convenience
We do not accept exchanges due to customer convenience.。
■ Refund due to product defects
We will refund if the following conditions are met:す。
[Conditions]
We are committed to the quality of our products、
In the unlikely event that the product is damaged or soiled, or if there is a product differenceしたら、
Please email us the details within 10 days after you receive the item.。
I will ask for the order number and the product number of the defective or damaged product.す。
We will contact you shortly regarding the return/exchange procedure.す。
In this case, we will bear the necessary fees for returning or exchanging such as shipping fee.。
If it cannot be exchanged, we will refund the product price.。
※In order to confirm the details, we may ask you to attach an image of the defective part by e-mail.す。
※Please note that exchanges for other products are not possible.せ。
We will refund after confirming the arrival of the returned product.す。
For inquiries regarding payment, please contact the followingい。
■Telephone 075-585-5805 (9:00-17:00 on weekdays, closed on weekends and holidays)み)
■Inquiries：info@osekkai.co.jp
[Available period]
If you contact us within 10 days after receiving the product
[Refund amount]
In the case of all items in the order, we will refund the full amount. In the case of some items, only the item price will be refunded. We will bear the transfer fee.します。
[Return shipping fee]
Store burden
■ Cancellation refund exchange contact絡先
■Telephone 075-585-5805 (9:00-17:00 on weekdays, closed on weekends and holidays)み)
■Inquiries：info@osekkai.co.jp
remarks
When contacting us by phone, please tell us that you saw the OSEKKAI STORE and inquire.ズです。
■ Return address
Zip code 520-23311
Address 859-1 Koshinohara, Yasu City, Shiga Prefecture1
Phone number077-587-12711
remarks
※If you return the product to us by cash on delivery without contacting us, we will not be able to accept it.承下さい。
About returned goods No exchange可）
■ If the reason for the return is due to customer convenience合
Please note that we cannot accept returns or exchanges of food products due to customer reasons.い。
We will accept returns and exchanges for reasons such as the image of the product other than food being different or the size not fitting, etc., under the following conditions.します。
- Please contact us within 7 days including the arrival date。
- Please ship within 10 days including the arrival date。
- The condition that all accessories are complete The tag must not be separatedます。
- Transfer fee for refund Shipping fee for returning the product will be borne by the customerます。
■ If we cannot accept your return
- Items that have passed more than 7 days after delivery
- Products that have been processed and used by the customer商品
- If you have not contacted us in advance to request a return
■ About refund method
For inquiries regarding payment, please contact the following。
【phone】
075-585-5827 (9:00-17:00 on weekdays, closed on weekends and holidays))